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FAQs

This page is solely for FAQs in relation to Axil Scientific (Also referred as “AXIL”) website. For enquiries/orders of our products that are not made through the website, please call 6775 7318 or email us at custcare[at]axilscientific[dot]com.

Accounts & User Details Related

No, you don’t need to have an account to request a quotation. Simply select the quantity of the product(s) you are interested in, click on “Submit for Quotation” button and it will be added into the Enquiry cart. Go to Enquiry cart, complete your information and click “Submit Now”.

You may register for an account here. Please provide the necessary information on the form for our approval.

Yes, you can. Please log in to your account to change/update your particulars.

Please provide us with the necessary information such as name, contact, email, organization and supervisor/PI so that we can process an official quotation to be sent to you. Additional information such as address may help in speeding up processing time.

Please register for an account and provide the necessary information such as your name, email, contact, organization and supervisor/PI, for our approval. If you already have an account, you may log in and start adding products into cart for direct check out.

Products & Services

You can find products on our website in the following ways:

  1. Under Products Menu
  2. Through Search
  3. Filter by categories, brands and/or specifications on the left-hand side of Products page

While we are trying our best to list as many products as possible, you may send in your enquiry at 6775 7318 or custcare[at]axilscientific[dot]com if you can’t find the products on our website.

At this moment, 1st BASE services are not available on AXIL’s website. You may place your order through email or our 1st BASE Online Ordering (1oo) Portal via https://order.base-asia.com/.

Online Quotation & Ordering

Products added to Enquiry will be submitted for quotation, our customer care representatives will get back to you shortly. Products added into cart can be checked out directly via PayNow. Please note that direct check out is only available for logged-in accounts.

Products added into Cart cannot be submitted for quotation. Please add the products again into the enquiry for quotation submission.

Not all products can be purchased online at the moment. For products available for online purchase, please visit E-Store.

Payment & Delivery

At this moment, only PayNow is available for direct purchase through AXIL website.

Changes in delivery address and/or contact details must be made at least 24 hours prior to the scheduled delivery.

For purchases less than SGD200, a delivery charge of SGD50 applies. For delivery to Jurong Island/Tuas, there will be a surcharge of SGD50.

Order Cancellation/Refund/Return/Changes

Cancellation of a confirmed order is subjected to a cancellation fee of 80% of the total order value. AXIL reserves the right to change the purchase terms and prices at any time without prior notice.

We will arrange for a refund to payment made for the affected product(s) in the event any order (in whole or in part) is rejected by AXIL for whatever reason. For other reasons, please contact us at custcare[at]axilscientific[dot]com.

All orders have been checked for quality and accuracy. Any request for returns will be subjected for approval. Please contact us at custcare[at]axilscientific[dot]com.

Except for changes in delivery address and/or contact details which must be made at least 24 hours prior to the scheduled delivery, no amendment to an order is allowed once the order is processed.

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